Shipping/ Delivery Policy

Goods purchased from Pazimba are shipped or delivered in two ways. Most of our stores ship directly after purchase. This is done either via the shop’s existing delivery service, or via a courier service. The second way is by a courier service contracted by

In most cases, orders often arrive within 1 to 3 business days after purchase depending on the buyer’s location or destination in Zimbabwe or in the region. However, other factors, such as national holidays, weekends especially Sundays, customs clearance, and delayed payments might extend shipping times.

Please contact us in the event of an inordinate delay in the delivery of your goods.

Upon Delivery
When your goods are delivered, kindly sign a delivery note for the person who has delivered your goods. Also provide the delivery person with your delivery code which is the confirmation of delivery. This code is a unique number send to you identifying you as the buyer. Without that number, you won’t be able to get the goods. In the event that you are not there when the delivery is made, the delivery person will leave behind a number to call. Call back and arrange another delivery time. If you would like the goods collected by a third party on your behalf, leave that third party with the delivery code, but in addition, the third party should provide their ID details to the satisfaction of the delivery person.

Delivery Timeframes
Delivery timeframes are estimates only. Pazimba makes every effort to deliver goods within these timeframes. However, delivery timeframes can be inevitably affected   by the happening of certain unforeseen events like bad weather and fire among others. Pazimba accepts no liability for any delay or failure to deliver the products within estimated timescales.

The risk passes to you upon delivery of the product to you or your designated recipient.

International Shipping
Shipping costs may be different after check out. The store may send you a confirmation email containing the final price (item price + shipping fees). Please reply to this email and accept the shipping fees to have your order shipped.

Free Delivery
Some items from our sellers may have free delivery, especially within the environs of the seller; so for example, goods may be delivered in Harare for free.  Where a purchase includes other products that are do not have free delivery, then the free delivery bargain falls away.